What's changed?
A new home for Moom in the Philippines
We've launched a dedicated Moom PH site with local pricing in PHP, and local payment options. To make the switch smooth, we've moved your account over from our Singapore site, so you don't need to start from scratch.
Already a Moom subscriber?
Your account has moved with you. Follow these 3 steps to continue enjoying your monthly Moom ritual on our new PH site.
Step 1:
Go to your Account
Log in to your Account with your Singapore account details > Orders & Subscriptions > Manage Your Subscriptions
Step 2:
Manage Your Subscriptions
In your Subscriptions Portal go to Account > Manage Payment Methods
Step 3:
Add your Payment Details to Reactivate
Edit your payment info and save changes then you're good to go!
Other FAQs
Where are my loyalty points?
Your loyalty points will be automatically transferred as of October 4, 9:00 PM. Just log in with the same email address you used on our previous site to see your points reflected in your account.
Your points balance may look different because it has been converted to PHP for our Philippines site. Don’t worry, it’s still the same points you earned, simply converted to reflect the new currency and points multiplier.
What happened to my subscription?
Your upcoming subscriptions are safe, but your order history won’t be carried over to the new site. We’ve recreated your upcoming subscription orders, but you’ll need to manually add your payment method and card details to reactivate them.
If you haven’t done this yet, we’ll send you a separate reactivation email, or you can [manage your subscription here] to pick up where you left off.
As a thank you, we’ve automatically added an extra 15% off to your upcoming subscription order, on top of your usual subscription savings. 💚
Please note: You’ll need to add your payment details before your next order is processed. Otherwise, your subscription payment will be marked as failed.
Where's my order history?
Your past orders from our previous site may not appear on the new PH site. Don't worry, this doesn't affect your loyalty points or subscription, which have both carried over.
Do I need to create a new account?
No. Simply log in with the same email address you used before. There's no need to sign up again.
Why are prices in PHP now?
Our new PH site lets you shop in Philippine Peso, so no more currency conversion guesswork at checkout.
How long is free shipping available?
Free shipping with no minimum spend is available for a limited time at launch. Shop soon to make the most of it.
Something looks off?
Something looks off? Reply to this email or reach us at info@moom.health and we'll sort it out.