FAQ
Questions, comments, or concerns? Send us an email at info@moom.health
Moom 101
1. What is Moom?
We are a women’s health platform, built by women for women! We create natural remedies in the form of supplements with our expert board, that are tailored to your needs.
We have a variety of subscription and non-subscription offerings to fit your daily needs. We always recommend starting by taking our quiz to get you started on your new daily ritual!
2. How do I start?
You have two options! You can either:
1. Take our expert-backed quiz and discover how to support your body
2. Go directly to our Shop page and choose what you want to take to support your body.
If you have any questions, our quiz will help answer a lot of them, but otherwise please feel free to email us at info@moom.health and our expert-trained team will be happy to help!
3. How many sachets will I receive?
Each box comes with 30 daily sachets, filled with your dose of vitamins, minerals, and herbs. If you have subscribed, your order will renew every month on the same date and once payment has gone through, your next order will be prepped and sent out!
Our Products
1. When should I take my daily dose?
All of our products are created with optimal absorption in mind. We generally recommend that you take your daily dose with a meal and enough water! You don’t need to take it with the same meal everyday, but your stomach should be lined to ensure no unwanted tummy aches and optimal absorption!
2. When do my products expire?
We pack and ship our products right to you because we want you to get the absolute best! Our supplements are safe for up to a year after the manufacturing date (noted by MFG on the bottom of your pack), after which we recommend disposing of them responsibly!
3. How will I know what each of the pills are in my pack?
Your order will always include a set of cards highlighting the vitamins, minerals, and herbs in your box- there are images and nutrition facts to help you out, too! You can also login to your account and find out what’s in your pack by clicking on My Account> Orders.
4. What are the ‘supers’?
A ‘super’ is a patented product that we have sourced and formulated just for you. Our ‘supers’ undergo extensive and rigorous clinical trials and evaluation processes. Our ‘supers’ are considered to be some of the best extracts in the world and have been formulated with their most bioactive counterparts to ensure optimal absorption in your body!
5. Are your products vegan?
Yes! All our products, both the raw ingredients and capsules, are 100% vegan and plant based! They are all also soy free, gluten free, sugar free, and free of any preservatives. For any other dietary restrictions, please refer to the nutritional facts of each product.
6. Are your products organic?
We source organic ingredients whenever possible. In short, we are always simply looking for the best, most bio-available products for you! However, our full product is not certified organic for a couple of reasons, the main one being that certain herbs or herb forms are not available in an organic form, and therefore we would not be able to offer them in our product library. Additionally, while each product may not be organic, we do make sure that all our products are synthetic filler free, preservative free, GMO free, stearate free, gluten free, soy free, and colorant free!
7. Are your products clinically tested?
A selection of Moom’s ingredients have been tested in randomized double-blind, placebo-controlled human clinical trials- specifically our ‘super’ range. Traditionally, there have not been many clinical studies completed on herbs, but the benefits of adaptogens have been illustrated for thousands of years in Ayurveda, and even Traditional Chinese Medicine. We are always looking for avenues to increase our clinical testing and are constantly seeking ways to further improve our offering- ensuring that you are getting the best!
8. Is your packaging environmentally friendly?
Yes! Our vitamin sachets are made from biodegradable plastic, specifically by the Reverte® additive that degrades the polymer chain, making it available for biodegradability when the item has finished its life. Our biodegradable packs comply with FDA, EU and CFIA regulations and ensure that your vitamins are protected and stay fresh for you!
Our vitamin dispensers and informational cards are made from and printed on sugar cane pulp! Additionally, our mailer boxes are 100% recyclable- so please recycle (or upcycle) it! Both our dispensers and cards are certified home and industrially compostable, leaving behind no toxic residue and creating nutrient-rich compost.
9. Are your products pregnancy friendly?
We always indicate pregnancy-friendly products with a special sticker so that it is easy for you to see! That being said, when starting any new routine while pregnant, we definitely recommend consulting your doctor before taking and introducing any new products- Moom or otherwise!
10. Can I take Moom while breastfeeding?
There may be a few ingredients in our products that are cautioned during breastfeeding because they could decrease milk production. To be safe, always speak to your doctor before taking any natural health products, including the products by Moom.
11. How long will it take to see results?
Consistency is key and a daily dose of minerals, vitamins, and herbs that your body needs is, unfortunately, not an overnight fix! We would love to say that you will begin to see changes within a week or two, but real change will truly only begin after 3-4 months of a daily ritual!
12. Do I need to store my Moom in a particular way?
All our formulas are room temperature stable! That being said, given the humidity and heat in the Philippines, we’d recommend storing them out of direct sunlight, in a cool, dark place.
13. Why is my pee 'extra' yellow?
If you have a B-complex in your daily pack, and you have noticed that your pee is ‘extra’ yellow – don’t be alarmed! This is totally normal. B-vitamins are water-soluble (meaning they dissolve in water and aren’t stored in your body). Therefore, your body will use what it needs and the rest comes out when you pee! It doesn’t mean that your body isn’t absorbing them, it’s just getting rid of excess. So, it’s important to take your B-complex everyday to replenish your body.
14. Is Moom FDA approved?
Our products are manufactured in a facility that is FDA approved and NSI approved (a certification only 200 manufacturing facilities in the world have).
15. Where are Moom products manufactured?
Moom products are proudly manufactured in India, where we work with a facility that specialises in high-quality supplement production. The facility is 100% natural, vegan, gluten-free and Halal-certified, allowing us to uphold the quality, safety and standards we believe in for every Moom product.
Your Subscription Ritual
1. How does my subscription work?
It’s super easy! We ship your personalised monthly box of vitamins, herbs, and minerals every thirty days.
You can edit your subscriptions anytime and check on the status of your subscription directly on your account.
Since it is a subscription, it auto-renews, so there is nothing you need to do to receive your monthly Moom!
If you have any questions at all, drop us a note at info@moom.health.
2. What is your subscription policy?
When you purchase a subscription with Moom, you'll receive repeat deliveries from Moom.
All subscriptions have a minimum commitment of 3 consecutive recurring orders, after which, you can choose to cancel it by emailing our team at info@moom.health.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
3. Is there a minimum commitment for subscriptions?
Our advisory board of expert medical practitioners recommends a minimum of 3–4 months of consistent, daily use for optimal impact on your body.
When you subscribe with us, you are committing to a minimum of 3 consecutive recurring orders at a reduced subscription price.
By default, subscriptions will automatically renew after the 3rd delivery and continue according to your selected subscription frequency. If your subscription has been manually set to end after 3 deliveries, it will automatically be cancelled once the 3rd delivery has been completed, with no further orders charged or processed.
If you wish to continue after your 3rd delivery, you can reactivate your subscription and it will resume according to our usual subscription process.
If you need assistance managing or cancelling your subscription, please email us at info@moom.health.
That being said, we believe your wellness decisions should always be in your hands. If you’d prefer to try our products without a subscription, you can also make a one-time purchase for a single month's supply at our regular pricing.
4. When will I receive my box each month?
Renewals are set to be delivered on a monthly basis starting from when your box is marked delivered. As soon as your order renews and payment has gone through, we pack, process and ship out your ritual.
We are a small team and try our best to make sure that you get your next box in time for the new month and appreciate your patience if it’s a day or two late!
5. How can I manage my subscription?
Create an account with us here, using the same email you used to make your subscription purchases. You will then be able to access our Customer Portal, and make the following changes to your subscriptions:
Add products from your subscription
Skip shipments or update your next subscription dates
Edit your shipping addresses
Edit your payment methods
If you would like to remove any products from your subscription, cancel your subscription, or if you have any questions about your account, please email our team at info@moom.health.
6. Can I amend my suggested subscription?
Of course! We want you to feel in control of your daily ritual and we know that things change! From the get go, if you don’t want all of the vitamins suggested to you, you can simply remove the ones you don’t want to be included.
Additionally, if after a month or two you realise you want to add something or take something out, just update your subscription via your account or shoot us an email at info@moom.health and we will reflect the change in your next month’s order!
7. Can I pause my subscription?
Yes, of course! You can always amend your subscription via your account or email us at info@moom.health to let us know and we would be happy to help you out (same goes for resuming your Moom). We always got your back!
8. Can I place an order for one month only?
As promised, we give it to you straight, and the truth is that 1 month is simply not enough time to see or achieve results- like anything great, it takes time! We recommend giving Moom a shot for at least 3 months (and continue on from there).
That being said, we also believe all of your wellness decisions should be in your hands. You can definitely make a one-time purchase for just one month's supply of vitamins at our regular pricing.
Orders, Shipping, Returns
1. How long does it take for my order to be processed?
All orders are processed within 3 to 5 working days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During sale periods, please note that orders may take 7-10 working days to be shipped out.
2. When will I receive my order?
You should expect to receive your order within 7-15 days of receiving your shipping confirmation email, barring any stock issues or shipment delays.
If not, please contact us at info@moom.health with your name and order number, and we will look into it for you.
3. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at info@moom.health with your name and order number, and we will look into it for you.
4. What are your shipping charges?
Shipping
Enjoy free shipping with no minimum spend for a limited time only. Typically, orders above ₱3,000 qualify for free shipping. For orders below this amount, a flat shipping fee will be calculated and charged at checkout.
Delivery
Orders are delivered via a third-party delivery partner. They will contact you using the phone number provided at checkout to notify you on the day your package is scheduled to arrive.
6. What is your refund or return policy?
We do not offer returns, refunds, or exchanges, except in cases where an item is incorrect or defective. Any such issue must be reported within 14 days of receiving your order.
Please email us at info@moom.health with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Everything Else
1. Can I send someone Moom as a gift?
Of course! You can send them any of our functional remedies (de/bloat, sleep/well, cramp/less) or our pre-curated packs that are tailored to address major concerns.
2. Can my male partner, best friend, boyfriend, husband, brother, etc… take Moom?
While our quiz and product library has been created with women in mind, when addressing general health issues (skin, hair, immunity, etc….) we don’t discriminate!
We are more than happy to have our male counterparts be part of Moom and are delighted to answer specific questions on how they can get started. Email us at info@moom.health for more information!
3. Press Inquiries?
We’d love to chat! Email us at info@moom.health and we’ll get in touch ASAP!
4. Want to collaborate with us?
Fabulous! We love connecting with our community and meeting new people! Email us at info@moom.health and let’s get the conversation started!